Privacy Policy

Effective Date: 17 April 2025

This Privacy Policy outlines how Challenger Research Ltd collects, uses, stores, and protects your personal data when you interact with our website or purchase our digital products. We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are
Challenger Research Ltd is a company registered in the United Kingdom, providing digital research products and services. If you have any questions about this policy or how we handle your data, you can contact us at:
Email: team@challengerresearchgroup.com
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2. What Data We Collect
We may collect the following information from you:
• Personal identification information: such as your name, email address, company name, and billing address
• Payment information: handled securely via third-party payment processors (we do not store full payment card details)
• Usage data: such as IP address, browser type, time zone, device type, and website interaction data
• Marketing preferences: if you opt into our newsletter or marketing communications
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3. How We Use Your Data
We use your personal data to:
• Process transactions and deliver digital products
• Provide customer support and respond to enquiries
• Improve our website, content, and product offerings
• Send you updates, newsletters, or promotional materials (if you opt in)
• Comply with legal and regulatory obligations
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4. Legal Basis for Processing
We only process your personal data when we have a lawful basis to do so, including:
• Contractual necessity: to fulfil our agreement with you when you purchase a product
• Consent: where you’ve given clear permission (e.g., for marketing emails)
• Legitimate interests: such as improving our services and website functionality
• Legal obligation: if required to comply with the law
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5. Data Sharing
We do not sell, rent, or trade your personal data. However, we may share your information with trusted third parties such as:
• Payment processors (e.g., Stripe, PayPal)
• Cloud service providers (for data storage and security)
• Analytics providers (e.g., Google Analytics) to track and improve site performance
All third parties are required to handle your data in compliance with UK data protection laws.
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6. Data Retention
We retain your data only for as long as necessary for the purposes set out in this policy, or as required by law. When no longer needed, your personal data will be securely deleted or anonymised.
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7. Your Rights
Under UK GDPR, you have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data (in certain circumstances)
• Object to or restrict certain types of data processing
• Withdraw consent at any time (e.g., to opt out of marketing)
• Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact us at team@challengerresearchgroup.com.
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8. Cookies
Our website uses cookies to enhance your experience, analyse site traffic, and improve our offerings. You can control cookie settings through your browser.
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9. Changes to This Privacy Policy
We may update this policy occasionally. When we do, we’ll revise the “Effective Date” at the top of this page. Continued use of our website or services after changes means you accept the updated policy.