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Challenger

Research

Refund Policy

Effective Date: 17 April 2025

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This Refund Policy explains our strict no-refund stance on all digital geopolitical research documents and publications sold through our website. All sales are final and non-refundable due to the instant, irreversible nature of digital content delivery. We are committed to transparency in our sales practices while protecting our intellectual property and complying with the UK Consumer Rights Act 2015 and applicable international consumer protection regulations.

1. No Refund Policy

Due to the nature of our digital products, all sales are final and non-refundable. By completing a purchase, you acknowledge and agree to this no-refund policy.

2. Digital Product Nature

Our geopolitical research documents are digital intellectual property delivered instantly upon purchase. Once you gain access to our proprietary research and analysis, the content cannot be returned, and the knowledge cannot be "un-received." Therefore, we do not offer refunds, exchanges, or cancellations.

3. Why We Don't Offer Refunds

  • Instant Access: Digital content is delivered immediately and irreversibly

  • Intellectual Property: Our research represents proprietary analysis that retains value after viewing

  • Prevention of Abuse: Refund policies on digital content are susceptible to misuse

  • Business Viability: Our pricing reflects a strict no-refund policy

4. Before You Purchase

We strongly encourage you to:

  • Read all product descriptions carefully

  • Review sample excerpts or previews where available

  • Contact our team with questions about content before purchasing

  • Ensure the research topic aligns with your needs

  • Verify technical compatibility of PDF format with your devices

5. Extremely Limited Exceptions

Refunds will only be considered in the following rare circumstances:

  • Technical Delivery Failure:

    • If our system fails to deliver the PDF and we cannot successfully deliver it within 48 hours of purchase

    • You must not have accessed or downloaded the content through any means

  • Duplicate Billing Error:

    • If you were charged multiple times for the same document due to a processing error

    • Only the duplicate charge(s) will be refunded, not the original purchase

  • Fraudulent Transaction:

    • If your payment method was used without your authorization, subject to verification and fraud investigation

  • Critical Content Error:

    • If the delivered document is corrupted, completely blank, or entirely unreadable, and we cannot provide a corrected version

6. No Refunds For

We explicitly do not provide refunds for:

  • Change of mind after purchase

  • Dissatisfaction with research content, conclusions, or analysis

  • Claims that content does not meet expectations

  • Documents you have downloaded, opened, or accessed

  • Inability to use the research for your intended purpose

  • Disagreement with our geopolitical perspectives or findings

  • Decision not to read the purchased document

  • Any reason after content has been accessed

7. Business-to-Business (B2B) Purchases

All B2B sales are final and non-refundable. This includes:

  • Bulk document purchases

  • Multi-user licenses

  • Subscription agreements

  • Custom research reports

B2B refund terms, if any, must be explicitly negotiated and documented in a separate written agreement prior to purchase.

8. Request Process for Limited Exceptions

If you believe you qualify for one of the extremely limited exceptions listed above:

  1. Contact us through our contact page within 48 hours of purchase

  2. Provide your order number and detailed explanation

  3. Submit evidence supporting your claim

  4. Do not access or download the content if you haven't already

We will investigate and respond within 5-7 business days. Approval is at our sole discretion.

9. EU and UK Consumer Rights

For EU/UK Consumers: Under the Consumer Rights Directive and Consumer Contracts Regulations, you have a 14-day right to cancel digital content purchases. However, by downloading or accessing the content, you expressly consent to immediate performance and acknowledge that you lose your right of withdrawal once access has been provided. A checkbox confirmation is required at checkout for EU/UK customers.

10. Chargebacks

Initiating a chargeback or payment dispute for a valid purchase constitutes breach of our Terms of Service and may result in:

  • Suspension of your account

  • Revocation of access to purchased materials

  • Legal action to recover costs

  • Blacklisting from future purchases

We will contest all unwarranted chargebacks with evidence of delivery and terms acceptance.

11. Your Responsibility

By completing a purchase, you confirm that you:

  • Have read and understood this No Refund Policy

  • Accept that all sales are final

  • Acknowledge the digital nature of the products

  • Agree to forgo any refund expectations beyond the limited exceptions stated

12. Policy Updates

We reserve the right to modify this policy at any time. Changes take effect immediately upon posting. Continued use of our services constitutes acceptance of any modifications.

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